Pellucid Terms of Service

Effective date: July 29, 2026 Version: beta-2026-07

These Terms of Service ("Terms") are a legal agreement between Pellucid Software LLC, doing business as Pellucid ("Pellucid," "we," "us," or "our"), and the person or organization that accesses or uses the Services ("Customer," "you," or "your"). If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "Customer" refers to that organization.

By creating an account, clicking to accept these Terms, or accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The Services

Pellucid provides software designed to help businesses create and manage quotes, electronic signatures, invoices, payment plans, deposits, milestones, payment links, payment reminders, and cash-flow workflows. The Services may include integrations with third-party services, AI-powered agents, forecasts, templates, and related features.

Pellucid is a software provider. Pellucid is not:

• a law firm, accounting firm, financial adviser, lender, credit-reporting agency, payment institution, collection agency, or debt buyer;
• a party to the underlying contract, sale, service, invoice, or dispute between Customer and Customer's customers or payors;
• the merchant or seller of Customer's goods or services; or
• responsible for deciding whether a charge, invoice, contract, reminder, fee, or collection activity is lawful or valid.

Pellucid does not guarantee that an invoice will be paid, that a forecast will be accurate, or that any workflow will produce a particular financial outcome.

2. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering into a binding contract. The private beta is intended for businesses and authorized business users in the United States.

You may use the Services only for legitimate business purposes and receivables arising from bona fide goods or services. During the private beta, you may use the Services only for receivables owed directly to you as the original provider or seller. You may not use the Services to collect debt purchased or assigned to you for collection, to operate a third-party collection agency, or to collect healthcare or medical debt, residential rent, education or student debt, government fines or taxes, criminal penalties, or other categories that Pellucid identifies as restricted. You may not use the Services for credit reporting, lending, or underwriting.

3. Accounts and Administrators

You must provide accurate, complete, and current account information. You are responsible for:

• maintaining the confidentiality of credentials;
• all activity under your account and workspace;
• assigning appropriate roles and permissions;
• promptly removing access for people who are no longer authorized; and
• notifying Pellucid promptly at support@pellucid.io if you suspect unauthorized access.

If your account is managed by an organization, its administrators may access and control the account, manage users and data, enable integrations, and configure workflows.

4. Customer Responsibilities

Customer is responsible for its business, its Customer Data, and its use of the Services. Customer represents and warrants that:

• it has all rights, notices, consents, and lawful bases necessary for Pellucid and its providers to process Customer Data and deliver communications as instructed;
• its quotes, contracts, invoices, amounts, due dates, payment terms, fees, contact details, and payment instructions are accurate and lawful;
• it will honor its obligations to customers and payors, including delivering goods or services, handling cancellations, refunds, disputes, chargebacks, and customer support;
• it will comply with applicable laws, contracts, professional obligations, and industry rules;
• it will not direct Pellucid to send deceptive, abusive, harassing, threatening, discriminatory, or unlawful content; and
• it will review configurations, templates, recipients, schedules, AI outputs, and proposed actions as reasonably appropriate before relying on or sending them.

Customer must maintain a reasonable process for recipients to ask questions, dispute an amount, request correction, or communicate a payment issue.

5. Payment Reminders and Receivables Communications

Pellucid may send or help Customer send transaction-related communications under Customer's name and instructions. Customer controls the underlying obligation, recipient, content, schedule, and decision to send, subject to product guardrails.

Customer is solely responsible for determining whether and how a communication may lawfully be sent. Without limiting that responsibility, Customer agrees to:

• identify itself accurately as the business seeking payment;
• send reminders only about genuine obligations owed to Customer;
• avoid false urgency, misleading legal claims, threats, harassment, or excessive frequency;
• honor applicable opt-out, suppression, dispute, cease-contact, and communication-channel requirements;
• avoid adding marketing or promotional content that could change a message's transactional character;
• stop or adjust automated reminders when a payment is made, an amount is disputed, or continued communication would be unlawful; and
• maintain accurate contact and payment-status information.

Pellucid may apply frequency limits, suppression controls, content restrictions, or human-review requirements. These controls do not transfer Customer's compliance responsibility to Pellucid.

6. Customer Data

"Customer Data" means information, documents, content, records, and instructions submitted to or processed through the Services by or for Customer, including information about Customer's customers and payors.

As between the parties, Customer retains its rights in Customer Data. Customer grants Pellucid a non-exclusive, worldwide, limited license to host, copy, transmit, display, modify, and otherwise process Customer Data only as reasonably necessary to:

• provide, secure, and support the Services;
• follow Customer's instructions;
• prevent fraud, abuse, and security incidents;
• comply with law; and
• enforce these Terms.

Customer is responsible for the legality, accuracy, quality, and integrity of Customer Data. Pellucid may remove or restrict access to Customer Data that violates these Terms or creates a security, legal, or operational risk.

Pellucid may create and use aggregated or de-identified data that does not reasonably identify Customer or any individual to operate, analyze, and improve the Services.

7. Privacy and Data Processing

Our Privacy Policy at https://pellucid.io/legal/privacy explains how Pellucid handles personal information for its own purposes.

For personal information that Pellucid processes on Customer's behalf, Customer is the business or controller and Pellucid is the service provider or processor, as those terms are defined by applicable law. Pellucid will process that information to provide the Services, follow Customer's documented instructions, protect the Services, comply with law, and as otherwise permitted by the parties' agreement.

If required, the parties may enter into Pellucid's Data Processing Addendum. Customer must not use the Services for information subject to specialized legal requirements, including protected health information governed by HIPAA, unless Pellucid has expressly agreed in writing.

8. AI-Powered Features

The Services may use artificial intelligence, including technology provided by Anthropic, to generate drafts, summaries, classifications, recommendations, forecasts, or workflow actions ("AI Output").

Customer understands and agrees that:

• AI Output may be inaccurate, incomplete, outdated, or inappropriate for a particular situation;
• AI Output is not legal, accounting, financial, credit, or collection advice;
• Customer is responsible for reviewing AI Output when appropriate and for decisions, communications, and actions taken using it;
• Customer will not rely on AI Output as the sole basis for a legal claim, adverse action, credit decision, or other high-impact decision about a person;
• Customer will review escalatory, dispute-related, or materially altered AI communications before sending them;
• Pellucid may use automated safety controls and may block or require review of certain requests or outputs; and
• third-party AI providers may process relevant Customer Data as described in the Privacy Policy and applicable provider terms.

Pellucid does not permit its AI providers to use Customer Data to train general-purpose models unless Customer expressly authorizes that use.

9. Electronic Signatures

The Services may provide electronic-signature workflows through DocuSign or another provider. Customer is responsible for determining whether an electronic signature is appropriate and enforceable for the transaction and for obtaining any required consent to electronic records and signatures.

Pellucid is not a party to documents signed through the Services and does not provide legal advice about their form, enforceability, or effect. Electronic-signature services may be subject to the provider's terms and privacy policy.

10. Stripe Connect and Payments

Pellucid uses Stripe Connect and related Stripe services to support connected accounts and payment links. To use payment features, Customer must complete Stripe onboarding, maintain an eligible Stripe account, and agree to the applicable Stripe agreements, including the Stripe Connected Account Agreement and Stripe Services Agreement.

Customer authorizes Pellucid to access and perform activity on Customer's connected Stripe account as described in the Services, including creating or managing payment links or payment requests and receiving transaction, dispute, refund, and payout information. The available activity depends on the integration and permissions shown during onboarding.

Stripe, not Pellucid:

• processes payment-card and bank-account credentials;
• provides regulated payment-processing services;
• determines account eligibility and may impose holds, reserves, limits, or verification requirements; and
• controls settlement and payout timing under its agreements.

Pellucid does not hold Customer funds. Customer is responsible for its products and services, transaction disclosures, taxes, refunds, chargebacks, disputes, receipts, customer service, and compliance with payment-network and Stripe requirements.

Stripe fees and any Pellucid fees will be disclosed separately. Pellucid is not responsible for Stripe's acts, omissions, service availability, account decisions, or changes to Stripe's terms or fees.

11. QuickBooks and Other Integrations

If Customer enables an integration, Customer authorizes Pellucid to access, import, export, synchronize, and process information from the connected service as described during setup and in the product.

Customer is responsible for reviewing synchronized data and resolving discrepancies. Pellucid does not guarantee that an integration will be continuously available, complete, or error-free. Third-party services may change or discontinue their APIs, features, permissions, or terms at any time.

Disconnecting an integration may stop future synchronization but may not delete data previously imported into Pellucid or retained by the third party.

12. Private Beta

The Services are pre-release and may be incomplete, contain errors, change materially, or be discontinued. During the private beta:

• features, integrations, limits, and workflows may change without notice;
• automated reminders are limited to email;
• test or beta data may be reset as the Services change;
• Pellucid does not provide a service-level agreement or uptime commitment;
• Customer should maintain independent copies of important records and should not use Pellucid as its sole system of record;
• Customer must not use the Services for emergency, safety-critical, or legally mandated communications;
• forecasts and AI-powered features are experimental and should not be treated as guaranteed outcomes; and
• Pellucid may request feedback, usage information, and reasonable cooperation in diagnosing issues.

Customer may not publicly disclose nonpublic beta features, screenshots, performance information, or documentation that Pellucid marks or reasonably identifies as confidential, except to Customer's personnel and advisers who need to know and are bound by confidentiality obligations.

13. Fees, Subscriptions, and Taxes

If Pellucid charges fees, the order page, enrollment form, or other written ordering document will state the applicable plan, price, billing period, and usage limits. Unless otherwise stated:

• subscription fees are charged in advance and are non-refundable except as required by law;
• subscriptions renew automatically for successive periods until canceled;
• Customer authorizes Pellucid and its payment processor to charge the selected payment method;
• Customer must keep billing information current; and
• Customer is responsible for applicable taxes, excluding taxes based on Pellucid's net income.

For a free private beta, Pellucid may introduce paid plans by providing advance notice. Customer will not be charged unless Customer affirmatively enrolls in a paid plan or otherwise authorizes the charge.

14. Acceptable Use

Customer must not, and must not permit anyone else to:

• use the Services unlawfully or in violation of another person's rights;
• submit malicious code, interfere with the Services, bypass safeguards, or probe or test vulnerabilities without written permission;
• access another account or data without authorization;
• scrape, crawl, harvest, or use automated means to access the Services except through documented interfaces and within applicable limits;
• reverse engineer, decompile, or attempt to discover source code, models, or underlying components except where a restriction is prohibited by law;
• resell, sublicense, or make the Services available to third parties except as expressly permitted;
• use the Services to develop or train a competing product or model;
• send spam, deceptive content, unlawful marketing, abusive communications, or content that infringes intellectual-property, privacy, publicity, or other rights;
• upload highly sensitive information that the Services are not designed to process;
• circumvent usage limits, payment obligations, or access controls; or
• use the Services for debt buying, third-party debt collection, unlawful credit decisions, or another restricted activity identified by Pellucid.

Pellucid may investigate suspected violations and suspend or terminate access where reasonably necessary to protect the Services, users, third parties, or Pellucid.

15. Pellucid Intellectual Property

Pellucid and its licensors own the Services, software, interfaces, designs, documentation, trademarks, and related intellectual-property rights, excluding Customer Data. Subject to these Terms, Pellucid grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable term for Customer's internal business purposes.

No rights are granted except as expressly stated. Customer must not remove proprietary notices or use Pellucid's names, marks, or logos without written permission.

16. Feedback

If Customer provides ideas, suggestions, or feedback about the Services, Customer grants Pellucid a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize that feedback without restriction or compensation. This does not give Pellucid ownership of Customer Data.

17. Third-Party Services and Links

The Services may depend on or link to third-party services. Pellucid does not control and is not responsible for third-party services, content, terms, privacy practices, security, availability, or decisions. Customer's use of a third-party service is governed by Customer's agreement with that provider.

18. Suspension and Termination

Customer may stop using the Services at any time and may cancel a subscription as described in the account or ordering terms.

Pellucid may suspend or terminate access if:

• Customer materially breaches these Terms;
• Customer's use creates a security, legal, financial, or operational risk;
• fees are overdue;
• a third-party dependency necessary to provide the Services becomes unavailable;
• required by law or a service provider; or
• Pellucid discontinues the private beta or the Services.

Where reasonably practicable, Pellucid will provide notice and an opportunity to cure a remediable breach.

Upon termination, Customer's right to use the Services ends. Customer may request or complete an available export of Customer Data for 30 days after termination. Pellucid targets deletion of primary application data within 60 days after termination and expiration of associated backups within 90 days after primary deletion. Account and profile information is generally retained for the life of the account plus 60 days; email and webhook delivery records and security and access logs may be retained for 12 months; and billing, transaction, dispute, tax, and audit records may be retained for up to seven years. Pellucid may retain information longer when reasonably necessary for fraud prevention, litigation, legal holds, security, or compliance with law. These periods remain subject to applicable law, technical backup cycles, and any separate agreement. Sections that by their nature should survive will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, and general terms.

19. Confidentiality

Each party may receive nonpublic information that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform or exercise rights under these Terms and will protect it using reasonable care.

Confidential Information does not include information that the receiving party can document: (a) is public through no breach; (b) was already lawfully known without restriction; (c) is received lawfully from another source without a confidentiality duty; or (d) is independently developed without use of the other party's Confidential Information.

A party may disclose Confidential Information when legally required if it provides notice where permitted and reasonable assistance at the disclosing party's expense.

20. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, BETA FEATURES, AI OUTPUT, FORECASTS, INTEGRATIONS, AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE." PELLUCID DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

PELLUCID DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS; THAT DATA WILL BE ACCURATE OR PRESERVED; THAT THIRD-PARTY SERVICES WILL REMAIN AVAILABLE; OR THAT CUSTOMER WILL RECEIVE PAYMENT OR ACHIEVE A PARTICULAR RESULT.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PELLUCID AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF PELLUCID AND THE OTHER PELLUCID PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS CUSTOMER PAID TO PELLUCID FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) $100.

The exclusions and limitations apply regardless of legal theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be limited.

22. Indemnification

To the maximum extent permitted by law, Customer will defend, indemnify, and hold harmless Pellucid and its affiliates, officers, directors, employees, and contractors from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys' fees arising from or relating to:

• Customer Data;
• Customer's goods, services, contracts, invoices, payment terms, refunds, disputes, or communications;
• Customer's violation of law, these Terms, or a third party's rights;
• Customer's use of AI Output or automated workflows; or
• Customer's fraud, willful misconduct, or negligence.

Pellucid will provide prompt notice and reasonable cooperation. Customer may control the defense and settlement, but may not settle a claim in a way that admits wrongdoing by or imposes obligations on Pellucid without Pellucid's written consent.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. Before filing a claim, each party agrees to give the other written notice and make a good-faith effort for 30 days to resolve the dispute informally.

Except for claims eligible for small-claims court or requests for injunctive relief to protect intellectual property, confidential information, or security, the state and federal courts located in Clark County, Nevada will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there.

24. Changes to the Services or Terms

Pellucid may modify the Services and these Terms. If a change to these Terms is material, Pellucid will provide reasonable advance notice through the Services, by email, or by another appropriate method. The updated Terms will state their effective date. Continued use after the effective date constitutes acceptance where permitted by law. If Customer does not agree, Customer must stop using the Services.

25. Electronic Communications

Customer agrees to receive agreements, notices, disclosures, and other communications electronically. Electronic communications satisfy legal writing requirements to the extent permitted by law. Customer is responsible for keeping its contact information current.

Operational and transactional communications are part of the Services and may not be subject to marketing opt-out preferences. Customer may opt out of marketing messages using the unsubscribe method provided.

26. General Terms

These Terms, the Privacy Policy, any applicable order form, and any incorporated addendum are the entire agreement regarding the Services and supersede prior or contemporaneous discussions on that subject. If an order form conflicts with these Terms, the order form controls for that conflict.

Customer may not assign these Terms without Pellucid's prior written consent. Pellucid may assign them in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. Headings are for convenience only. "Including" means "including without limitation."

These Terms do not create a partnership, joint venture, agency, fiduciary, employment, or franchise relationship. There are no third-party beneficiaries.

27. Contact

Pellucid Software LLC, doing business as Pellucid 732 S 6th St, Las Vegas, NV 89101 Support: support@pellucid.io Legal notices: legal@pellucid.io